Dear Brian

I am writing to put on record my thanks for your advice and actions in dealing with one of my clients.

I recommended you to my client because I have the utmost confidence in your abilities and the professionalism of your advice. To have my client ring up and tell me that you have met them, dealt with them and their needs and got them their pensions and insurances sorted out is what I expected.

However, to have my client ring me up and enthuse about you shows you as better than the norm. He said how helpful you were, how patient in taking the time to answer their questions and ensure they understood the issues and their options, and how much you de-mystified a complex subject for them. As well as ensuring that all the matters were dealt with and followed up. Well, it shows how much you went beyond the norm and delivered a service that was so excellent he just had to ring me and say thank you for putting the two of you in touch.

So thank you from me, for a delighted client

Best wishes,

Jonathan

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